Question 1

1. How long will I wait for my tiles?

Accepted Answer

All our tiles are handcrafted from scratch, specifically for your order (we do not hold ready-made stock). The process of shaping, drying, glazing, and firing takes time, so the standard turnaround time is 3 to 5 weeks. For very large orders, this time is negotiated individually.

Question 2

2. Will the tiles look exactly like the photo in the store?

Accepted Answer

Yes and no – and that's the true magic of true craftsmanship! Because each glaze is applied by hand and the tiles are fired in the live fire of the kiln, they may vary slightly in shade, saturation, and crackle pattern. This guarantees that your wall will be absolutely unique.

Question 3

3. I don't know if the color will match my kitchen/bathroom. What should I do?

Accepted Answer

We always encourage you to order our Sample Set ! Computer or phone screens can distort colors. By ordering samples, you can see firsthand how our proprietary glazes react to your home lighting and how they complement your countertop or furniture.

Question 4

4. Are your tiles suitable for showers and stoves?

Accepted Answer

Absolutely! We fire our ceramics at very high temperatures (approximately 1050°C). This makes the tiles compact, fully waterproof, and perfectly resistant to moisture and high temperatures. They're perfect for showers, kitchen countertops, and as a stunning fireplace surround.

Question 5

5. What grout should I use for handmade tiles?

Accepted Answer

We recommend standard, flexible grouts available on the market. Because handmade tiles have subtly irregular edges, a 2 to 3 mm wide grout works best (this allows for any dimensional differences to be nicely concealed).

Question 6

6. How to clean and care for your ceramics?

Accepted Answer

Our tiles are very easy to clean. Warm water with a mild detergent (e.g., dish soap) and a soft cloth are all you need. Avoid harsh chemicals (acids) and very abrasive sponges to avoid scratching the shiny glaze.

Question 7

7. How do you pack tiles so they don't break?

Accepted Answer

We have extensive experience in this field! Our tiles are highly protected – we pack them in bundles of 10, wrap them in thick bubble wrap, and line them with Styrofoam/foam inside sturdy boxes. We typically ship convenient courier parcels (up to 30 kg each), and we secure very large project orders on pallets (upon request).

Question 8

8. What if a tile is damaged during transport?

Accepted Answer

We do everything we can to prevent this, but remember – every shipment we deliver is 100% insured! If your package arrives damaged, please fill out a damage report with the courier upon receipt, take photos, and contact us. We'll activate your insurance and quickly replace the missing items.

Question 9

9. Can I return the ordered tiles?

Accepted Answer

Your order is a 100% personalized product – we create a specific shape and fire it in your chosen color from a palette of 120 glazes, especially for you. In accordance with the law on custom-made products, these tiles are not eligible for standard returns. Therefore, we always highly recommend ordering samples in advance!

Question 10

10. How many tiles should I buy? Do I need to keep a supply?

Accepted Answer

Yes! We always recommend adding about 10-15% extra space to the calculated wall area. This extra space is necessary for cuts at edges, sockets, and corners. Because we create custom tiles from hand-made glaze, reordering, for example, five missing tiles from the same color batch can be difficult, and the re-firing process itself will take several weeks.

Question 11

11: What glue should I use to install handmade tiles?

Accepted Answer

We recommend using a high-quality, highly flexible adhesive for ceramic and stoneware tiles. It's also important to prime the surface to which the tiles will be applied.

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